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Policies

The following policies apply to services provided by Sarah-Beth Bianchi Coaching unless otherwise substituted or replaced in writing through a custom agreement.

Coaching Agreement

Confidentiality

The information shared between client and coach is strictly confidential. I keep all client information and conversations confidential per the ICF Code of Ethics.

 

Confidentiality is limited in cases where there is a risk of serious harm or loss of life, or by court order. In such cases, information will be shared with relevant authorities and service providers.

Nature of the coaching relationship

As coach and client, we are partners working together to help you make progress on the topics you bring to each session. I will work collaboratively with you and support you in identifying and achieving personal and professional goals. However, you are responsible for yourself in this coaching relationship and for creating your own results.

 

All parties understand and agree that a coaching relationship is not psychological counseling or psychotherapy. Referrals to relevant service providers can be provided as needed.

Nature of the sponsor relationship

When coaching is sponsored by a third party such as an employer, a three-party relationship exists between the coach, sponsor and client. I will work collaboratively with the sponsor and client to establish the terms of the relationship. This may include agreeing on the type of personal or professional goals to be addressed through coaching. The client is responsible for creating their own results from this engagement. I do not guarantee specific outcomes for the sponsor or client.

The sponsor may request status updates on the number of sessions attended by the client. However, the sponsor will not be informed of the details of the session contents which are protected by the confidentiality of the coaching relationship.

Challenges and feedback

If I ever say or do something that upsets you or doesn’t feel right, please let me know. If you have suggestions for how to improve our relationship or our sessions, please let me know. I value feedback and I genuinely invite you to discuss the situation with me as soon as possible.

Logistics

Coaching sessions and other services can be purchased and scheduled through my website (https://sbbcoaching.ca) or through direct invoicing. Coaching sessions will take place virtually through an online video meeting. It is your responsibility to confirm your ability to connect to the online meeting platform ahead of the session to avoid technical difficulties.

Canceling or rescheduling sessions

Canceling or rescheduling a session should be done with at least 48 hours notice. A session is considered expired and may be forfeit if less than 48 hours notice is provided.

 

There may be a time when I also need to reschedule. I commit to letting you know at least 48 hours in advance except in cases of emergency.

Terminating the agreement

Your needs and our relationship can change over time. If our coaching partnership is no longer serving you, please email me to clearly indicate that you would like to terminate the current coaching relationship and this agreement. You are welcome to share feedback about the relationship - positive or constructive - or simply let me know that you are no longer interested in engaging in my services. And you are welcome to reinitiate the relationship in the future when it serves you best.

I reserve the right to terminate or refuse a coaching engagement for any reason. Refunds will be provided where applicable.

Expiry of purchased sessions

Single sessions and sessions in quantity-based packages expire 1 year after the date of purchase. 

Sessions in a monthly subscription package expire 1 month after the date of purchase.

Expired sessions are not eligible for refund.

Refunds

To request a refund, email sarah-beth@sbbcoaching.ca and clearly state the services or sessions you would like to have refunded. Fees will be refunded for services that are unexpired and undelivered at the timestamp of the refund request email, less a $25 administrative fee. If the value of the service is less than the administrative fee, no refund will be provided.

Lifespan of the agreement

This agreement remains in force until such time that the terms are fulfilled, the agreement is extended, or the agreement is terminated. Client confidentiality persists in perpetuity.

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Sarah-Beth Bianchi Coaching is based in Kitchener, Ontario. I acknowledge that the land on which I live and work is on the Haldimand Tract within the traditional territory of the Neutral, Anishinaabe and Haudenosaunee peoples. I honour the ongoing contributions of Indigenous people who have been living on this land and stewards of this land since time immemorial. As a beneficiary of this land, I take responsibility to acknowledge its history and the ongoing legacy of colonization and I commit to holding myself accountable to the continuous work of decolonization.

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